Unit 4. Special education

Unit 4 : Special education
Part D: Writing
A letter of complaint
? Task1.
After studying for two weeks at English for Today Centre, Xuan Bac notices that everything is worse than what the advertisement says. Van Dung wants to study at this centre and Xuan Bac tells her the facts.
? Role play and Complete the dialogue below
SOME SUGGESTION ANSWERS
Not all of them are native teachers
Only some of them. Mine is not
in reality, classes often start late and finish early
I’m not happy with it at all
I don’t. I have to pay for them
that’s not true. My class has 30 students
Van Dung : Are you happy with your study at English for Today centre?
Xuan Bac : No, (1).................
Van Dung : Are all the teachers native speakers?
Xuan Bac: No, (2)...................
Van Dung: The advertisement says there are no more than 20 students in a class. Is that true?
Xuan Bac: No, (3)..................
Van Dung: Do you get free books and cassette tapes?
Xuan Bac: No, (4).................
Van Dung: What about the classrooms? Are they air- conditioned?
Xuan Bac: No. (5)...................
Van Dung: What don`t you like most about the centre?
Xuan Bac: It`s the time. They say the class time is from 5:30 p.m to 8:30 p.m but (6)...................
Van Dung: Well, everything is different from what the advertisement says. What are you going to do?
Xuan Bac: I am going to write a letter of complaint to the director of the centre.
Not all of them are native teachers
D. I’m not happy with it at all
F. that’s not true. My class has 30 students
B. Only some of them. Mine is not
C. in reality, classes often start late and finish early
E. I don’t. I have to pay for them
?Form of a letter
53 Ho Xuan Huong street Hanoi- Vietnam
The Director -English for Today Centre
731 Van Xuan Street Hanoi-Vieetnam
22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.
................................
................................
To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this proplem.
Please contact me at the above address or by phone at (04) 7. 222999
Yours faithfully,
Do An Duc

Address of sender
Address of receiver
Date
Salutation
Reason for Writing
Solution for problem
Closing
Signature
Complaint
Useful suggestion
You say that….. but ….
Example:
You say that there are only native teachers but my class has 2 Vietnamese teacher.
In the advertisement, you say… but in reality, we have to…
The …. is not the same as what the advertisement says.
Not only …. but also…
I know/ hear that / can see from your advertisement that ….. but ….


?Model letter
53 Ho Xuan Huong street Hanoi- Vietnam
The Director -English for Today Centre
731 Van Xuan Street Hanoi-Vieetnam
22nd February, 2006
Dear Sir,
I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.









To resolve the problem, I require you to give me a refund. Enclosed is a copy of the receipt.
I look forward to hearing from you and to getting a quick resolution of this proplem.
Please contact me at the above address or by phone at (04) 7. 222999
Yours faithfully,
Do An Duc

First, you say that there are only native teachers but my class has 2 Vietnamese teachers and only one native teacher. You also say that each class has no more than 20 students, but there are over 30 students in my class. This isn’t ideal for a language class at all.
In the advertisement, we know that we can have books and cassette tapes free of charge, but in reality, we have to pay for them.
In addition, to make the matter worse, the classroom is not air- conditioned. This is not quite acceptable.
Finally, what I don’t like most about your centre is the time. The class time is not the same as what the advertisement says// it’s mentioned in the advertisement. Classes not only start late but also finish early.
IV : Homework
Choose a product introduced in the Game and write a complaint letter about it .