Unit 9. The post office

Teacher : Vũ Thị Thu Trang
Welcome to our English class
1. What time does Thanh Ba Post Office open ?
It opens daily at 7 am.
2. What is Thanh Ba Post office equipped with ?
It is equipped with advanced technology
3. . Which service will you choose when you want to make a phone call ?
Phone call and Faxes
4. . What are the attitudes of the staff in Thanh Ba Post Office ?
They are always thoughtful and courteous to customers
Answering the questions:
Unit 9 - THE POST OFFICE
D. WRITING
Writing a letter to express satisfaction (or dissatisfaction)
Analyze the model writing- read the letter and answer the questions
How many parts can the letter be divided into? What is it about?
What does the first paragraph of the letter write about?
What does the second paragraph of the letter write about?
What does the third paragraph of the letter write about?
What structures does the writer use to express opinion?
What adjectives are used?
Read the letter below and answer the questions.
Ha Linh
112 Nguyen Trai St.
Director of Cuu Long Resort.
Tran Hung Dao St, Hanoi
Dear Sir/ Madam,
I am Ha Linh, a customer of your Resort who use your services every year whenever I go on holiday. I am writing in concern about your invitation to give comments on your services offered at your Resort and giving suggestions to make them better.
In general, I think that you have offered the best services in the field. For example, I am always able to stay in a very comfortable room whenever I go there. The food in your restaurant is delicious. I also like the activities you offer at night. They are vey funny and exciting. Most of all I appreciate the way your staff do their tasks. They are so helpful, polite and thoughtful.
If I could, however, make some suggestion, that would be the fee to get the laundry. It is a bit too high in compared with this in some other resort. Another thing is that it is a bit inconvenient to hire a motorbike if I want to do some sightseeing.
Thank you very much for your attention and I strongly hope that the next time when I go there, I can find some changes.
Your faithfully,

+ security condition (n): điều kiện đảm bảo an toàn
+ rude (a): impolite
+ arrogant (a): kiêu căng, hách dịch
+ reasonable (a): fair/ not too expensive: phải chăng, phù hợp
+ punctual (a): not late
+ punctuality (n): sự đúng giờ
+ attitude(n); thái độ
+ Satisfied (a)/ satisfation(n) # dissatisfied/ dissatisfation
Vocabulary
Task 1: Work in pairs and discuss the things that make you satisfied (dissatisfied) with the services provided by Thanh Ba Post Office
Task 1: Table completing
Suggestion
Task 1:
Task 2

Write a letter to the director of Thanh Ba Post Office
to express your satisfaction or dissatisfaction towards
the post office’s services
Task 2: Work in pairs. Discuss the questions below.
1. How many parts are there in a letter ?
2. What do you often write in each part ?
3. What do you often mention in the body of a letter to express your satisfaction or dissatisfaction?
Task 2
Parts of
the letter
Heading
Greeting
Closing
Signature
Body
Suggestion
(Address, date of writing)
( Dear Sir / Madam )
(Yours sincerely / faithfully)
Introduce and state the purpose of the letter
Give your satisfaction or dissatisfaction
Give some suggestions

Suggestion : The body of the letter
Task 2
I’m writing ……..............
to you express my satisfaction/ dissatisfaction with some of the services offered by your post office.
to tell you how satisfied /dissatisfied I am with …………
to tell you that I am satisfied/ dissatisfied with ……………

*Give reason for writing :
List the things that make you satisfied or dissatisfied
( use the ideas in task 1 )
- Conjunctions :
Firstly/ secondly/ finally/ furthermore/ in addition / what’s more …………….
- Some useful expressions :
Suggestion : The body of the letter
+ I find your post office a …………………………..
+ I am impressed by ………………………………..
+ I have no complaint about ………………………….
+ I am satisfied with …………………………………
+ I am dissatisfied with ……………………………...
+ I complain about ……………………………….
Suggestion : The body of the letter
* Suggest solutions / Give comment.
- Suggest solutions :
Example : It would be better if your post office opened until 11 pm so that customers can have more access to your services.
Give comments:
Example: I highly appreciate the services you’ve given. (I highly comment on …………………….)
I hope that your post office will offer better and better services.
Task 2

Write a letter to the director of Thanh Ba Post Office
to express your satisfaction or dissatisfaction towards
the post office’s services (100 words)
Sample writing
Thanh Hoa
112 Pham Hung street
Mr Tran Van Ba
Manager, Thanh Ba post office.
2, Tran Nhan Tong St.
Dear Mr Vu Nguyen Hung,
My name is Thanh Hoa. I am a regular customer of Thanh Ba Post Office. I am writing in reference to your invitation for comments about the services offered at the post office and suggestions for improving them.
I think generally, your services are of very good quality. For example, I especially like the Flower Telegram Service. It is much cheaper than many florists’ that I know. And there are many types of flowers to choose from, too. I also like the Express Money Transfer Service. It is speedy and effective and safe. And I like the Press Distribution service. The delivery is always punctual and I never lose any newspapers. I highly appreciate the fact that your staff are helpful and courteous.
If I could make a suggestion, however, that would probably be about your business hours. I think you close quite early. Sometimes I need to send an urgent fax at night time but the post office closes at 9pm. So I thought it may be a good idea to keep it open until 10.30 pm. And I notice that the telephone in the booth at the end of the corridor is not working properly.
Thank you very much for your time and attention and hope that my suggestions will be put into your consideration.
yours sinserely,

Homework
. Writing : Imagine that the manager of Culture and Fashion Supermarket has asked you to write letter to him describing the quality of the services offered by his super market. Write such a letter to him. ( 100 words)
. Prepare : The Language focus section.
Good luck and see you later
Thanks for your attendance